US Pharma Customer Solutions Manager II — Residence Based

Bayer; Layton (UT); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking an experienced operations professional to oversee daily Order-to-Bill and Bill-to-Cash activities for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate resources, optimize processes, and ensure compliant service delivery with a focus on reliability and customer satisfaction.

You will drive NDC-12 readiness, work with data, systems, traceability and special programs teams, and collaborate with IT, Master Data, Quality, Regulatory, and Commercial

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field with 5+ years of relevant experience; or a Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions by translating complex regulatory, data and system requirements into practical operational, testing and readiness actions.
• Skilled in structured impact assessment, requirements gathering, dependency management, testing coordination, and readiness reporting.
• Strong cross‑functional coordination, communication and stakeholder management skills across various levels of seniority.
• A proactive, forward-thinking approach to evolving customer solutions in a dynamic environment with complex interdependencies.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support; maintain oversight of third-party operations at Accenture and serve as escalation point for issues.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers; strengthen relationships with account managers, sales, finance, and marketing teams.
• Coordinate NDC-12 impact assessments and readiness activities across master data, system interfaces, serialization, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards with interfacing functions such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths; provide updates to PMO and leadership.
• Maintain alignment with industry discussions regarding NDC-12 implementation and Bayer’s readiness approach.

Skills

Cross-functional coordination

Stakeholder management

Regulatory knowledge

Data interpretation

Problem solving

Education

Master’s degree in Business / Supply Chain / Healthcare / Information Systems

Bachelor’s degree with relevant experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/traceability

Job description

Bayer is seeking an experienced operations professional to oversee daily Order-to-Bill and Bill-to-Cash activities for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate resources, optimize processes, and ensure compliant service delivery with a focus on reliability and customer satisfaction.

You will drive NDC-12 readiness, work with data, systems, traceability and special programs teams, and collaborate with IT, Master Data, Quality, Regulatory, and Commercial