US Partner & Customer Experience Specialist

RINGANA; Roanoke (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

RINGANA in the United States is seeking a passionate Partner & Customer Service Representative to be the primary contact for customers and independent Partners. You will provide timely, professional support across phone, email, and chat, resolving inquiries and guiding product usage to ensure a positive experience.

This on-site role at our Roanoke, VA location requires a proven service mindset, strong communication, and the ability to manage multiple tasks.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 3+ years customer service, call center, or related experience preferred.
• Strong customer service mindset with focus on positive experiences.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while contributing to a team.
• Experience using customer service software, ticketing systems, or customer databases preferred.
• Experience supporting customers through multiple channels (phone, email, chat).
• Proficiency with Microsoft Office and other business software applications.
• Strong problem-solving skills and a solution-oriented approach.
• Fluent in English; Spanish is an advantage.

Responsibilities

• Respond to customer and Partner inquiries via phone, email, chat, and ticketing systems.
• Assist with questions related to products, orders, payments, promotions, and account services.
• Process account updates, including address changes and transfers.
• Resolve routine customer complaints and elevate complex issues as needed.
• Assist customers with shipping, order status, and shipment tracking.
• Enter, modify, and cancel customer orders as needed.
• Document customer interactions and maintain records in systems.
• Collaborate with Logistics, Finance, and other departments to resolve issues.
• Provide guidance on product usage, recommendations, and current offers.
• Identify and report website or content issues impacting the US market.
• Support Partner Relations and partner administration processes as needed.
• Review customer and partner documentation for accuracy and compliance.
• Demonstrate flexibility by supporting customer service, partner support, and admin tasks.

Skills

Customer service mindset

Verbal and written communication

Organization

Multitasking

Teamwork

Independent work

Problem solving

English fluency

Spanish advantageous

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Ticketing systems

Microsoft Office

Customer service software

Job description

RINGANA in the United States is seeking a passionate Partner & Customer Service Representative to be the primary contact for customers and independent Partners. You will provide timely, professional support across phone, email, and chat, resolving inquiries and guiding product usage to ensure a positive experience.

This on-site role at our Roanoke, VA location requires a proven service mindset, strong communication, and the ability to manage multiple tasks.