Partner & Customer Service Representative

RINGANA; Roanoke (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

RINGANA in the United States is seeking a passionate Partner & Customer Service Representative to be the primary contact for customers and independent Partners. You will provide timely, professional support across phone, email, and chat, resolving inquiries and guiding product usage to ensure a positive experience.

This on-site role at our Roanoke, VA location requires a proven service mindset, strong communication, and the ability to manage multiple tasks.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 3+ years customer service, call center, or related experience preferred.
• Strong customer service mindset with focus on positive experiences.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while contributing to a team.
• Experience using customer service software, ticketing systems, or customer databases preferred.
• Experience supporting customers through multiple channels (phone, email, chat).
• Proficiency with Microsoft Office and other business software applications.
• Strong problem-solving skills and a solution-oriented approach.
• Fluent in English; Spanish is an advantage.

Responsibilities

• Respond to customer and Partner inquiries via phone, email, chat, and ticketing systems.
• Assist with questions related to products, orders, payments, promotions, and account services.
• Process account updates, including address changes and transfers.
• Resolve routine customer complaints and elevate complex issues as needed.
• Assist customers with shipping, order status, and shipment tracking.
• Enter, modify, and cancel customer orders as needed.
• Document customer interactions and maintain records in systems.
• Collaborate with Logistics, Finance, and other departments to resolve issues.
• Provide guidance on product usage, recommendations, and current offers.
• Identify and report website or content issues impacting the US market.
• Support Partner Relations and partner administration processes as needed.
• Review customer and partner documentation for accuracy and compliance.
• Demonstrate flexibility by supporting customer service, partner support, and admin tasks.

Skills

Customer service mindset

Verbal and written communication

Organization

Multitasking

Teamwork

Independent work

Problem solving

English fluency

Spanish advantageous

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Ticketing systems

Microsoft Office

Customer service software

Job description

For over 25 years, RINGANA has been breaking new ground in the cosmetics and nutritional supplements industry with our sustainable, vegan-based products. Freshness and effectiveness are our top priorities. We not only formulate a wide variety of award-winning items, we manufacture and distribute them as well. But we can't do it all alone – we need dedicated, committed people like you!

Make a Difference

Join us as a Partner & Customer Service Representative and become a key point of contact for our customers and independent Partners in the United States. In this role, you will provide timely, professional, and solution-oriented support across multiple communication channels while helping deliver an exceptional customer experience. Working closely with internal teams, you will resolve inquiries, support customer needs, and contribute to the continued growth of RINGANA's US operations.

Scope/Responsibilities

• Respond to customer and Partner inquiries via phone, email, chat, and ticketing systems.
• Assist with questions related to products, orders, payments, promotions, and account services.
• Process account updates, including address changes, account transfers, and other customer maintenance requests.
• Resolve routine customer complaints and elevate complex issues when necessary.
• Assist customers with shipping and delivery concerns, including order status and shipment tracking.
• Enter, modify, and cancel customer orders as needed.
• Document customer interactions and maintain accurate records within support and ticketing systems.
• Collaborate closely with Logistics, Finance, and other internal departments to resolve customer issues.
• Provide guidance on product usage, product recommendations, and current promotional offers.
• Identify and report website, translation, or content issues that may impact the customer experience in the U.S. market.
• Assist the Partner Relations team with partner administration processes as needed to support business operations.
• Review and verify customer and partner documentation for accuracy, completeness, and compliance with company requirements.
• Demonstrate flexibility by supporting customer service, Partner support, and administrative functions across the organization.

Qualifications & Profile

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 3+ years customer service, call center, customer support, or related experience preferred.
• Strong customer service mindset with a focus on delivering positive customer experiences.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while contributing as part of a team.
• Experience using customer service software, ticketing systems, or customer databases preferred.
• Experience supporting customers through multiple channels, including phone, email, and chat.
• Proficiency with Microsoft Office and other business software applications.
• Strong problem-solving skills and a solution-oriented approach.
• Fluent in English; Spanish is an advantage.

This is a 100% on-site role based at the physical office location. Remote work is not an option, and remote candidates will not be considered for this position. Please note that relocation assistance is not offered or provided, so candidates must already live in the local commuting area or be able to move independently at their own expense.

Why RINGANA?

• Opportunity to help build and shape a new US organization from the ground up
• Broad and diverse role with high ownership and visibility from day one
• International, collaborative, and entrepreneurial work environment
• Fast-paced startup atmosphere with room to grow and develop
• High-impact role requiring flexibility, initiative, and a hands-on mindset