Partner & Customer Service Representative · Vinton, Virginia, VA 09/03/2026

Moss Interactive, LLC; Vinton (VA); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Competitive benefits

On-site role

Job summary

RINGANA seeks a Partner & Customer Service Representative to be a key contact for our US customers and Partners. You will respond across phone, email, chat, and ticketing systems, resolve inquiries, process account updates, and support order management with a focus on delivering an exceptional customer experience.

You will collaborate with Logistics and Finance to resolve issues, provide product guidance and promotions, and ensure accurate documentation while maintaining high service standards

Qualifications

• High school diploma or equivalent required; associates or bachelor's degree preferred.
• 3+ years in customer service, call center, or related roles.
• Strong written and verbal communication skills.
• Experience with multi-channel support and ticketing systems.

Responsibilities

• Respond to inquiries via phone, email, chat, and ticketing systems.
• Assist with questions on products, orders, payments, and promotions.
• Process account updates and manage customer maintenance requests.
• Resolve routine complaints and escalate complex issues as needed.
• Guide on product usage and current promotional offers.
• Record interactions and collaborate with internal teams to resolve issues.

Skills

Customer service mindset

Verbal communication

Written communication

Multichannel support

Organizational skills

Attention to detail

Work independently

Team collaboration

Education

High school diploma or equivalent

Associate's or bachelor's degree preferred

Tools

Microsoft Office

Ticketing systems

CRM software

Job description

Partner & Customer Service Representative

Vinton, Virginia, VA Full Time Manufacturing and Production Posted 09/03/2026

Join us as a Partner & Customer Service Representative and become a key point of contact for our customers and independent Partners in the United States. In this role, you will provide timely, professional, and solution-oriented support across multiple communication channels while helping deliver an exceptional customer experience. Working closely with internal teams, you will resolve inquiries, support customer needs, and contribute to the continued growth of RINGANA's US operations.

Scope/Responsibilities

• Respond to customer and Partner inquiries via phone, email, chat, and ticketing systems.
• Assist with questions related to products, orders, payments, promotions, and account services.
• Process account updates, including address changes, account transfers, and other customer maintenance requests.
• Resolve routine customer complaints and escalates complex issues when necessary.
• Assist customers with shipping and delivery concerns, including order status and shipment tracking.
• Enter, modify, and cancel customer orders as needed.
• Document customer interactions and maintain accurate records within support and ticketing systems.
• Collaborate closely with Logistics, Finance, and other internal departments to resolve customer issues.
• Provide guidance on product usage, product recommendations, and current promotional offers.
• Identify and report website, translation, or content issues that may impact the customer experience in the U.S. market.
• Assist the Partner Relations team with partner administration processes as needed to support business operations.
• Review and verify customer and partner documentation for accuracy, completeness, and compliance with company requirements.
• Demonstrate flexibility by supporting customer service, Partner support, and administrative functions across the organization.

Qualifications & Profile

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 3+ years customer service, call center, customer support, or related experience preferred.
• Strong customer service mindset with a focus on delivering positive customer experiences.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while contributing as part of a team.
• Experience using customer service software, ticketing systems, or customer databases preferred.
• Experience supporting customers through multiple channels, including phone, email, and chat.
• Proficiency with Microsoft Office and other business software applications.
• Strong problem-solving skills and a solution-oriented approach.
• Fluent in English; Spanish is an advantage.

Salary: $19.25 - $22.50 per hour

This is a 100% on-site role based at the physical office location. Remote work is not an option, and remote candidates will not be considered for this position. Please note that relocation assistance is not offered or provided, so candidates must already live in the local commuting area or be able to move independently at their own expense.

Why RINGANA?

• Opportunity to help build and shape a new US organization from the ground up
• Broad and diverse role with high ownership and visibility from day one
• International, collaborative, and entrepreneurial work environment
• Fast-paced startup atmosphere with room to grow and develop
• High-impact role requiring flexibility, initiative, and a hands-on mindset
• Competitive benefit package