Remote Partner Support Specialist - Customer Care & Solutions

Ansira; Missouri; Remote; USD 38,000 - 52,000; Full time

Job summary

Ansira is seeking a remote Partner Support Associate to handle English-language inquiries from clients’ customers. You will respond to calls, chats, and emails with professionalism, using approved scripts and tools to resolve routine questions about services and store offerings.

You’ll collaborate with teammates to ensure customer satisfaction and loyalty. The role requires strong communication, empathy, and the ability to multitask in a fast-paced call center environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in a customer support role or related role is preferred.
• Strong written and spoken English communication skills are essential.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to incoming calls, chats, and emails from customers in a prompt, professional manner.
• Provide accurate information using approved tools, resources, and procedures.
• Document tickets in the call center database and follow scripts to ensure consistency.
• Meet performance metrics and participate in training sessions to improve skills.

Skills

Written communication

Verbal communication

Active listening

Interpersonal skills

Empathy

Multi-tasking

Call center software

Salesforce

Problem solving

Reliability

Weekend/odd hours

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Ansira is seeking a remote Partner Support Associate to handle English-language inquiries from clients’ customers. You will respond to calls, chats, and emails with professionalism, using approved scripts and tools to resolve routine questions about services and store offerings.

You’ll collaborate with teammates to ensure customer satisfaction and loyalty. The role requires strong communication, empathy, and the ability to multitask in a fast-paced call center environment.