Multichannel Customer Support & Partner Relations Specialist

HBCUvc; Vinton, Northern (VA, KY); Hybrid; USD 27,000 - 31,000; Full time

Job summary

RINGANA in the United States is seeking a Customer Service Representative to join our Vinton, VA team. You will act as a key contact for customers and Partners, delivering timely, professional support across phone, email, chat, and ticketing systems from our US operations.

The role emphasizes resolving inquiries, processing orders, and assisting with shipping and account maintenance while collaborating with Logistics, Finance, and other teams to ensure an outstanding customer experience and

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1+ years customer service, call center, customer support, or related experience preferred.
• Strong customer service mindset with a focus on delivering positive customer experiences.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and ticketing systems.
• Assist with questions related to products, orders, payments, promotions, and account services.
• Process account updates, including address changes, account transfers, and other customer maintenance requests.
• Resolve routine customer complaints and elevate complex issues when necessary.
• Assist customers with shipping and delivery concerns, including order status and shipment tracking.
• Enter, modify, and cancel customer orders as needed.
• Document customer interactions and maintain accurate records within support and ticketing systems.
• Collaborate with Logistics, Finance, and other internal departments to resolve customer issues.
• Provide guidance on product usage, product recommendations, and current promotional offers.
• Identify and report website, translation, or content issues that may impact the customer experience in the U.S. market.
• Assist the Partner Relations team with partner administration processes as needed to support business operations.
• Review and verify customer and partner documentation for accuracy, completeness, and compliance with company requirements.
• Demonstrate flexibility by supporting customer service, Partner support, and administrative functions across the organization.

Skills

Customer service

Communication

Multichannel support

Ticketing systems

MS Office

Teamwork

Education

High school diploma

Associate or Bachelor's preferred

Tools

CRM software

Ticketing systems

MS Office

Job description

RINGANA in the United States is seeking a Customer Service Representative to join our Vinton, VA team. You will act as a key contact for customers and Partners, delivering timely, professional support across phone, email, chat, and ticketing systems from our US operations.

The role emphasizes resolving inquiries, processing orders, and assisting with shipping and account maintenance while collaborating with Logistics, Finance, and other teams to ensure an outstanding customer experience and