US Implementation Lead — Onboarding & Adoption

Factory; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

High autonomy

Direct customer impact

Job summary

A leading B2B SaaS company is looking for its first US hire to manage implementation experiences for North American customers. This role includes designing custom implementation plans, leading technical setups, and providing training. Ideal candidates have over 2 years in SaaS implementation, strong project management skills, and familiarity with manufacturing processes. Join a fast-scaling team that values high autonomy and has a direct impact on customer success.

Qualifications

• 2+ years in SaaS implementation, onboarding, solutions engineering, or customer success.
• Strong technical aptitude, able to configure complex systems for non-technical users.
• Experience with project management in a fast-paced environment.

Responsibilities

• Design and execute customer-specific implementation plans.
• Lead technical configuration and data migration for projects.
• Develop and deliver training programs for customers.

Skills

SaaS implementation

Technical aptitude

Project management

Customer success

Manufacturing knowledge

Tools

ERP platforms

Job management systems

Accounting software

Job description

A leading B2B SaaS company is looking for its first US hire to manage implementation experiences for North American customers. This role includes designing custom implementation plans, leading technical setups, and providing training. Ideal candidates have over 2 years in SaaS implementation, strong project management skills, and familiarity with manufacturing processes. Join a fast-scaling team that values high autonomy and has a direct impact on customer success.