SaaS Onboarding & Adoption Lead

Insider One; United States; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Internal trainings in AI and personal development

Access to learning platforms like LinkedIn Learning

Eligibility for Employee Stock Ownership Plan (ESOP)

Job summary

A leading marketing technology platform in the United States is seeking a Customer Onboarding Manager to ensure clients transition smoothly from sales to onboarding. This role requires a minimum of 5 years of SaaS project management experience and strong communication skills. The successful candidate will project manage client onboarding processes, collaborate with internal resources, and establish relationships to help clients achieve their business goals. The position offers a dynamic work environment with opportunities for personal growth and community involvement.

Qualifications

• Minimum 5 years experience in SaaS project management and client onboarding.
• Strong written and verbal communication skills; business fluency in English.
• Understanding of AI driven product recommendation tools is an advantage.

Responsibilities

• Manage customer onboarding to successful outcomes.
• Collaborate with technical resources to train customers.
• Establish relationships with customer organizations to understand goals.

Skills

SaaS project management

Client onboarding

Communication skills

Time management

Understanding of Google Tag Manager

Understanding of webhooks

Experience with CRM platforms

Education

PM qualifications (Agile, PMP, Prince2)

Tools

Google Analytics

API knowledge

Job description

A leading marketing technology platform in the United States is seeking a Customer Onboarding Manager to ensure clients transition smoothly from sales to onboarding. This role requires a minimum of 5 years of SaaS project management experience and strong communication skills. The successful candidate will project manage client onboarding processes, collaborate with internal resources, and establish relationships to help clients achieve their business goals. The position offers a dynamic work environment with opportunities for personal growth and community involvement.