SaaS Implementation Lead — Client Onboarding & Adoption

haku; Miami (FL); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible PTO + paid holidays

Top-quality benefits package

401k with employer matching

Hybrid work model

Paid parental leave for birthing and non-birthing parents

Professional Development Reimbursement

Monthly wellness credit

Discounted pet insurance

Company-paid parking

State-of-the-art Apple computer

On-site gym and wellness center

Job summary

A leading SaaS technology firm in Miami is seeking an Implementation Manager to lead client implementations of their platform. In this customer-facing role, you'll ensure successful onboarding and configuration for diverse clients, focusing on both speed and quality. Ideal candidates have experience in SaaS environments, strong project management skills, and the ability to communicate effectively with both technical and non-technical stakeholders. The position offers a hybrid work model and a competitive benefits package.

Qualifications

• 2-3+ years leading client-facing SaaS implementations.
• Proven success managing multiple, complex client projects.
• Experience in a high-growth SaaS or startup environment.

Responsibilities

• Lead end-to-end SaaS implementation projects.
• Translate client business requirements into actionable platform configurations.
• Deliver client training and onboarding resources.
• Manage project plans and deliverables across multiple implementations.
• Partner with Sales for smooth transitions post-sales.

Skills

Excellent communication and presentation skills

Strong project management skills

Analytical problem-solver

Consultative approach

Ability to thrive in ambiguity

Tools

Hubspot

Asana

Jira

Slack

Google Sheets

Job description

A leading SaaS technology firm in Miami is seeking an Implementation Manager to lead client implementations of their platform. In this customer-facing role, you'll ensure successful onboarding and configuration for diverse clients, focusing on both speed and quality. Ideal candidates have experience in SaaS environments, strong project management skills, and the ability to communicate effectively with both technical and non-technical stakeholders. The position offers a hybrid work model and a competitive benefits package.