SaaS Implementation Specialist — Onboarding & Adoption

ECP; Milwaukee (WI); On-site; USD 80,000 - 113,000; Full time

Job summary

A leading SaaS company in Milwaukee is seeking an Implementation Specialist to onboard new customers onto their software, manage implementations, and minimize churn risks. The ideal candidate requires a Bachelor's degree and 2+ years of customer-facing experience, as well as a passion for helping clients solve real-world problems. This full-time role offers a competitive salary and a chance to make a significant impact on customer satisfaction.

Qualifications

• 2+ years of customer-facing experience.
• 1+ years implementing SaaS software.
• Experience working with ECP or another provider of assisted living software is a bonus.

Responsibilities

• Lead project management, system setup, and user training.
• Proactively identify and address potential churn risks.
• Provide expert product and service guidance via multiple communication methods.

Skills

Customer-facing experience

Organizational skills

Presentation skills

Communication skills

Project management software

Education

Bachelor's degree

Tools

CRM software

Project management software

Job description

A leading SaaS company in Milwaukee is seeking an Implementation Specialist to onboard new customers onto their software, manage implementations, and minimize churn risks. The ideal candidate requires a Bachelor's degree and 2+ years of customer-facing experience, as well as a passion for helping clients solve real-world problems. This full-time role offers a competitive salary and a chance to make a significant impact on customer satisfaction.