SaaS Implementation Lead – Fast Onboarding & Impact

Findhelp; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401k & equity grants

Free food and onsite gym at our Austin

Paid parental leave

Competitive PTO & 10 paid holidays

Medical, Dental, and Vision insurance

Dog-friendly office in Austin HQ

Telemedicine and counseling

Book Purchasing Program

Job summary

Findhelp is hiring an Implementation Manager to drive the Sales-to-Service handoff and oversee the full onboarding lifecycle for a portfolio of standard implementations.

The role demands organized, detail-oriented, and technically minded professionals who thrive on structured project plans and delivering value quickly. Office-based in Austin, TX or Madison, WI, with comprehensive benefits and a collaborative team culture.

Qualifications

• 3+ years of demonstrated success in implementation, Customer Success, project management, or technical project management within a SaaS or equivalent industry.
• Strong execution skills using project management methodologies and tracking tools.
• Ability to learn, understand, and translate standard system workflows into data integration configurations.

Responsibilities

• Own the Sales-to-Service handoff, serving as the primary point of contact for full implementation lifecycle across a diverse portfolio.
• Lead User Scoping, Workflow Validation, and Technical/Integration Design sessions to meet social care goals.
• Coordinate with cross-functional teams as liaison between Technical Solutions AMs, Product Support, and other technical roles for complex integrations.
• Execute project plans and track key deliverables, ensuring stakeholders stay aligned to timelines.
• Develop 30/60/90-day progress reports for leadership visibility into portfolio health and Time-to-Value metrics.
• Complete Go-Live Readiness Assessments prior to launch and hand off to Customer Success Manager.
• Share project management best practices within the implementation team to streamline execution.

Skills

Implementation

Customer Success

Project management

SaaS

Technical fluency

Education

BS/BA degree

Tools

PM tools

Job description

Findhelp is hiring an Implementation Manager to drive the Sales-to-Service handoff and oversee the full onboarding lifecycle for a portfolio of standard implementations.

The role demands organized, detail-oriented, and technically minded professionals who thrive on structured project plans and delivering value quickly. Office-based in Austin, TX or Madison, WI, with comprehensive benefits and a collaborative team culture.