Implementation Manager - SaaS Loyalty Onboarding

AppCard, Inc.; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

A technology and marketing firm is seeking a full-time Implementation Manager in New York City. This role involves leading the onboarding process for clients, managing project implementation from contract signing to go-live, and providing technical support. Candidates should have strong communication skills, time management abilities, and experience with software/hardware projects. Opportunities for upselling and collaboration across various departments are integral to this position.

Qualifications

• Customer-oriented individual with excellent communication skills.
• Experience managing complex software/hardware implementation projects.
• Fast and autonomous learner with technical support experience.

Responsibilities

• Serve as the main point of contact during the implementation process.
• Manage end-to-end implementation including client documentation and training.
• Identify upsell opportunities during the implementation.

Skills

Excellent oral and written communication skills

Time management and organization skills

Customer-oriented

Tech Savvy

Understanding of retail business needs

Tools

SalesForce

JIRA

Excel

G-Suite

Job description

A technology and marketing firm is seeking a full-time Implementation Manager in New York City. This role involves leading the onboarding process for clients, managing project implementation from contract signing to go-live, and providing technical support. Candidates should have strong communication skills, time management abilities, and experience with software/hardware projects. Opportunities for upselling and collaboration across various departments are integral to this position.