Hybrid Onboarding & Implementation Specialist — NYC

PermitFlow; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and equity

Comprehensive medical, dental, and vision coverage

Flexible PTO and paid family leave

Home office stipend

In-Office Lunch & Dinner Provided

Job summary

A tech-driven company is looking for an Implementation Specialist based in New York to manage customer onboarding for mid-market accounts. This hybrid role involves coordinating multiple stakeholders, leading training sessions, and ensuring product adoption. Candidates should have 1-3 years of experience in customer-facing roles at B2B SaaS firms. The company offers competitive salary, comprehensive benefits, and a flexible working environment with direct leadership access.

Qualifications

• 1-3 years of experience in customer onboarding, implementation, or customer success in a B2B SaaS company.
• Experience managing onboarding projects with multiple stakeholders and timelines.
• Demonstrated ability to drive adoption and time-to-value.

Responsibilities

• Own onboarding end to end for mid-market accounts from post-sale handoff through launch.
• Support enterprise implementations by owning specific workstreams.
• Serve as the main contact for customers during onboarding.

Skills

Customer onboarding

Implementation projects

Project management

Communication skills

Job description

A tech-driven company is looking for an Implementation Specialist based in New York to manage customer onboarding for mid-market accounts. This hybrid role involves coordinating multiple stakeholders, leading training sessions, and ensuring product adoption. Candidates should have 1-3 years of experience in customer-facing roles at B2B SaaS firms. The company offers competitive salary, comprehensive benefits, and a flexible working environment with direct leadership access.