US-Client Inbound Call & Appointment Specialist

Inside Out Hiring

United States

Remote

USD 10.000 - 12.000

Vollzeit

Vor 13 Tagen

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Zusammenfassung

Inside Out Hiring is seeking a Customer Service specialist to support U.S.-based home services clients by handling inbound calls and booking appointments. You will represent the client professionally, follow scripts, and ensure accurate service information.

Responsibilities include managing calls, scheduling through the CRM, and sending summaries and follow-up communications. Training on scripts and procedures is provided, with flexible shifts in PST to align with client demand.

Qualifikationen

Proven ability to handle inbound calls with US-based clients.
Strong command of English and clear communication.
Ability to manage schedules and document interactions accurately.

Aufgaben

Answer inbound calls from prospective customers in a professional manner.
Represent the client as if working directly in their office.
Use approved scripts and client greetings.
Provide accurate information about services.
Book appointments using the client’s CRM or scheduling platform.
Take and share detailed call summaries after each interaction.
Record customer contact info and inquiry details clearly.
Send follow-up texts or emails when required.
Maintain high data-entry accuracy and attention to detail.

Kenntnisse

English proficiency

Multitasking

Attention to detail

Customer service

Communication skills

CRM software

Scheduling systems

Tools