Inside SalesCustomer ServiceOutreach Center Coordinator

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; South El Monte (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation + productivity bonus

Career Growth Opportunities

Job summary

A community-focused organization is seeking a friendly Inside Sales representative to join their team in South El Monte, CA. The ideal candidate will handle both inbound and outbound calls, providing effective solutions and ensuring customer satisfaction. Candidates should have a high school diploma and prior experience in a sales or customer service role. This position offers opportunities for career growth with a competitive compensation package.

Qualifications

• Previous experience as a call center representative or inside sales representative preferred.
• Ability to work well under pressure.
• Excellent phone and verbal communication skills.

Responsibilities

• Place outbound calls and receive inbound calls.
• Identify the reason for the customer’s call and provide solutions.
• Refer to premade scripts for customer service topics.
• Upsell products and services when appropriate.
• Document all customer interactions.

Skills

Phone communication skills

Active listening techniques

Organization

CRM program familiarity

Results orientation

Education

High school diploma/GED

Job description

Benefits/Perks

Competitive Compensation + productivity bonus

Career Growth Opportunities

Job Summary

We are seeking a friendly and professional with Inside Sales experience to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and computer savvy.

Responsibilities

Place outbound calls and receive inbound calls

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend training to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a call center representative, or inside sales representative, or a similar role is preferred

Must be Result oriented. This is a high-paced environment.

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively