Inside SalesCustomer ServiceOutreach Center Coordinator

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; El Monte (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Productivity bonus

Career Growth Opportunities

Job summary

A nonprofit organization in El Monte, California, is seeking a friendly Inside Sales representative. You will handle inbound and outbound calls, address customer needs, and provide solutions while ensuring a positive service experience. Ideal candidates will have excellent phone skills, be familiar with CRM systems, and possess a high school diploma or GED. Competitive compensation and growth opportunities are offered.

Qualifications

• Experience as a call center or inside sales representative preferred.
• Must be results-oriented in a high-paced environment.
• Excellent phone and verbal communication skills.

Responsibilities

• Place outbound calls and receive inbound calls.
• Identify customer's needs and provide solutions.
• Document all customer interactions.

Skills

Phone communication

Active listening

CRM familiarity

Time management

Education

High school diploma/GED

Job description

Benefits/Perks

Competitive Compensation + productivity bonus

Career Growth Opportunities

Job Summary

We are seeking a friendly and professional with Inside Sales experience to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and computer savvy.

Responsibilities

Place outbound calls and receive inbound calls

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend training to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a call center representative, or inside sales representative, or a similar role is preferred

Must be Result oriented. This is a high-paced environment.

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively