Inside SalesOutreach Center Coordinator

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; South El Monte (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Compensation

Career Growth Opportunities

Job summary

A dedicated educational support organization in California is seeking a friendly Inside Sales Representative. The role involves taking inbound and outbound calls, identifying customer needs, and providing solutions to enhance customer service. Candidates should have a high school diploma, experience in sales or customer service, and strong communication skills. This position offers competitive compensation and career growth opportunities.

Qualifications

• Previous experience as a Call Center Representative, inside sales experience, or a similar role preferred.
• Friendly and professional demeanor.
• Computer savvy.
• Strong active listening and ability to work under pressure.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify the reason for the customer’s call and provide solutions.
• Upsell products and services when appropriate.
• Document all customer interactions.
• Document all customer interactions and maintain CRM records.
• Attend training to keep skills up to date.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Result oriented

Highly organized with effective time management

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM) programs

Job description

Benefits/Perks

Competitive Compensation

Career Growth Opportunities

Job Summary

We are seeking a friendly and professional with Inside Sales experience to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend training to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Call Center Representative, or inside sales experience, or a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Must be Result oriented

Highly organized with the ability to prioritize projects and manage time effectively