Customer Service Representative (Job ID: VR1000)

Inside Out Hiring; United States; Remote; USD 10,000 - 12,000; Full time

Job summary

Inside Out Hiring is seeking a Customer Service specialist to support U.S.-based home services clients by handling inbound calls and booking appointments. You will represent the client professionally, follow scripts, and ensure accurate service information.

Responsibilities include managing calls, scheduling through the CRM, and sending summaries and follow-up communications. Training on scripts and procedures is provided, with flexible shifts in PST to align with client demand.

Qualifications

• Proven ability to handle inbound calls with US-based clients.
• Strong command of English and clear communication.
• Ability to manage schedules and document interactions accurately.

Responsibilities

• Answer inbound calls from prospective customers in a professional manner.
• Represent the client as if working directly in their office.
• Use approved scripts and client greetings.
• Provide accurate information about services.
• Book appointments using the client’s CRM or scheduling platform.
• Take and share detailed call summaries after each interaction.
• Record customer contact info and inquiry details clearly.
• Send follow-up texts or emails when required.
• Maintain high data-entry accuracy and attention to detail.

Skills

English proficiency

Multitasking

Attention to detail

Customer service

Communication skills

CRM software

Scheduling systems

Tools

CRM software

Scheduling systems

Job description

We’re Hiring: Customer Service

Job Information

• Job Title: Customer Service

• Job ID: VR1000

• Industry: Home Services / Virtual Assistant Services

• Location: Mexico

• Job Status: Full Time

• Work Schedule: 5 days per week, 9 hours per day, 1 hour lunch, two 15-minute breaks, Pacific Standard Time (PST)

• Compensation: $1000 per month

• Target Start Date: ASAP

Role Overview

• This role supports U.S.-based home services businesses by handling inbound customer calls and booking appointments.

• The selected candidate will represent the client as an extension of their internal team and deliver professional, friendly, and accurate customer interactions.

About the Client

• The client is a U.S.-based virtual assistant company that provides inbound call handling and appointment setting services.

• They support home services businesses such as cleaning companies, electricians, plumbers, landscapers, and similar trades.

About the Role

• The role focuses on managing inbound calls, answering customer inquiries, and scheduling appointments using client CRM and scheduling systems.

• Full training is provided on call scripts, customer handling, and booking procedures.

Key Responsibilities

• Answer inbound calls from prospective customers in a professional and friendly manner

• Represent the client as if working directly in their office

• Use the client’s standard greeting and approved scripts

• Accurately answer customer inquiries about services

• Book appointments using the client’s CRM or scheduling platform

• Take detailed call summary notes during each interaction

• Record customer contact information, inquiry details, and relevant notes

• Send complete and accurate call summaries to the client after each call

• Send follow-up text messages or emails when required

• Maintain high accuracy and attention to detail at all times

Work Schedule & Shift Assignment

• Business operates 7 days per week based on client demand

• Available shifts (all times in PST):

• Rest days vary depending on client needs

• Common rest day combinations include:

• Saturday–Sunday off is possible depending on client assignment

• Final shift assignment is determined after the 2-week training period based on call volume and coverage requirements

• Flexibility with scheduling is required

Qualifications & Skills

• Internet speed of at least 40 Mbps with low latency

• Computer with a minimum of 6 cores, 12 threads, and 8 GB RAM

• Reliable backup power source

• Previous BPO or call center experience preferred

• Ability to multitask while managing calls and documentation

• Strong spoken and written English communication skills

• Confidence communicating directly with U.S.-based clients

• Excellent attention to detail with accurate data entry

• Willingness to receive feedback and make adjustments

• Flexible, dependable, and able to adapt to changing schedules

• Motivated, hardworking, and eager to add value