Urology Patient Services Specialist

Summit Health Management; Wayne (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management is seeking an on-site Front Desk/Patient Services representative in Wayne, NJ. The role handles front-desk duties, patient check-in, insurance verifications, and coordination with clinical staff to ensure smooth patient experiences.

You will manage registrations, respond to inquiries, process payments, and support scheduling and documentation in a fast-paced multispecialty environment.

Qualifications

• High School diploma or GED required.
• Associate degree preferred.
• Previous PSR experience preferred.

Responsibilities

• Greet visitors and direct them professionally.
• Maintain efficient patient flow through registration and deliver great customer service.
• Answer phones, route calls, take messages and display proper etiquette.
• Inform patients of delays and assist with comfort.
• Process self-pay charges, collect payments and provide receipts.
• Reconcile daily payments and deposits; document corrections.
• Scan insurance cards, verify eligibility, and update patient records.
• Schedule appointments accurately and confirm future visits; review eligibility and phone reports.
• Enter orders for diagnostics and follow pre-authorization workflows.
• Communicate concerns to supervisor promptly.

Skills

Customer service

English communication

Multitasking

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR system

Practice Management System

Windows-based software

Job description

Summit Health Management is seeking an on-site Front Desk/Patient Services representative in Wayne, NJ. The role handles front-desk duties, patient check-in, insurance verifications, and coordination with clinical staff to ensure smooth patient experiences.

You will manage registrations, respond to inquiries, process payments, and support scheduling and documentation in a fast-paced multispecialty environment.