Patient Experience & Front Desk Specialist

Summit Health Management; New Providence (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management is seeking a patient-focused PSR to greet patients, manage registrations, and handle billing and insurance verifications at multiple office locations in New Jersey. You will maintain accurate patient records, schedule appointments, and support clinical staff with pre-authorizations and referrals.

Strong customer service, English communication, and basic computer/EHR skills are essential.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with Standard Office Technology in a Windows based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt.
• Accurately reconciles daily payments.
• Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

Skills

Customer service

Medical office terminology

Computer basics

EHR

Practice management

Education

High School Diploma or GED

Associate Degree preferred

PSR experience preferred

Tools

EHR software

Practice Management System

Job description

Summit Health Management is seeking a patient-focused PSR to greet patients, manage registrations, and handle billing and insurance verifications at multiple office locations in New Jersey. You will maintain accurate patient records, schedule appointments, and support clinical staff with pre-authorizations and referrals.

Strong customer service, English communication, and basic computer/EHR skills are essential.