Patient Services Specialist — Front Desk & Scheduling Expert

Summit Health Management; Berkeley Heights (NJ); On-site; USD 52,004,000 - 62,956,000; Full time

Job summary

Summit Health Management is seeking an organized front desk/clerical associate to support patient registration, scheduling, and billing across multiple practice locations in New Jersey. You will handle calls, insurance verifications, and basic administrative duties while maintaining a patient-centric approach.

The role emphasizes strong customer service, English communication, and familiarity with EHR/Practice Management systems.

Qualifications

• Excellent customer service skills are required.
• Must be able to communicate in English, both orally and in writing.
• Knowledge of medical office terminology is preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and related systems preferred.

Responsibilities

• Greet visitors and patients professionally and guide them as needed.
• Maintain efficient patient flow and support registration with exceptional customer service.
• Answer phone calls promptly and route messages appropriately.
• Inform patients of delays and assist with comfort during wait times.
• Process self-pay charges, collect payments, and reconcile daily receipts.
• Open/close batches, reconcile collections, and prepare deposits.

Skills

Customer service

English communication

Organizational skills

EHR experience

Education

High school diploma

Associate degree preferred

Tools

Windows OS

Practice management system

Job description

Summit Health Management is seeking an organized front desk/clerical associate to support patient registration, scheduling, and billing across multiple practice locations in New Jersey. You will handle calls, insurance verifications, and basic administrative duties while maintaining a patient-centric approach.

The role emphasizes strong customer service, English communication, and familiarity with EHR/Practice Management systems.