Urology Patient Services Specialist

Summit Health; New Britain (CT); On-site; USD 24,000 - 29,000; Full time

Job summary

Summit Health in New Britain, CT, is hiring for a front desk/medical receptionist role focused on patient registration, scheduling, and billing support. You will greet patients, verify insurance, collect payments, and maintain accurate records.

The position requires strong customer service, English communication, and familiarity with EHR/Practice Management systems. Applicants should have a High School diploma or GED (associate degree preferred) and be comfortable multitasking in a fast-paced

Qualifications

• High School graduate or GED required.
• Associate degree preferred.
• Heartsaver within 30 days of hire.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with Standard Office Technology in a Windows based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self-pay charges, collects payments, and provides patient with receipt.
• Accurately reconciles daily payments.
• Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Confirms future appointments as needed.
• Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

Skills

Customer service

Phone etiquette

Registration and scheduling

Billing reconciliation

Insurance verification

HIPAA knowledge

Multitasking

English communication

Education

High School Diploma

Associate Degree preferred

Tools

EHR system

Practice Management System

Windows computer skills

Job description

Summit Health in New Britain, CT, is hiring for a front desk/medical receptionist role focused on patient registration, scheduling, and billing support. You will greet patients, verify insurance, collect payments, and maintain accurate records.

The position requires strong customer service, English communication, and familiarity with EHR/Practice Management systems. Applicants should have a High School diploma or GED (associate degree preferred) and be comfortable multitasking in a fast-paced