Urology Patient Service Specialist | Front Desk

Summit Health; New Jersey; On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health in Wayne, NJ is seeking a Patient Service Representative for Urology. You will greet patients, manage registrations, schedule appointments, verify insurance, collect payments, and support clinical staff to ensure smooth patient flow.

The role requires a high school diploma or GED, strong customer service, and basic computer skills. Experience with EHR and practice management systems is preferred; travel to satellite offices may be needed.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Confirms future appointments as needed; reviews Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests and procedures; follows workflows.

Skills

Customer service

Phone etiquette

Multitasking

Medical terminology

EHR experience

Education

High School Diploma or GED

Associate degree preferred

Tools

EHR software

Practice Management System

Windows OS

Job description

Summit Health in Wayne, NJ is seeking a Patient Service Representative for Urology. You will greet patients, manage registrations, schedule appointments, verify insurance, collect payments, and support clinical staff to ensure smooth patient flow.

The role requires a high school diploma or GED, strong customer service, and basic computer skills. Experience with EHR and practice management systems is preferred; travel to satellite offices may be needed.