Patient Access & Scheduling Specialist

Summit Health; Clifton (NJ); Sur place; USD 25 000 - 30 000; Plein temps

Résumé du poste

Summit Health is seeking a patient service representative to greet visitors, manage registration, and provide warm, professional service to patients and families across our New Jersey sites. You will handle phone calls, schedule appointments, verify insurance, process payments, and support pre-authorizations while coordinating with care teams to maintain smooth patient flow.

The role requires strong communication, excellent customer service, and reliability in a fast-paced medical office

Qualifications

• High school diploma or GED required; associate degree preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills.
• Ability to organize and multitask effectively.
• Knowledge of medical office terminology preferred.
• Experience with EHR and Practice Management Systems preferred.

Responsabilités

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

Connaissances

Customer service

English communication

Multitasking

Professional demeanor

Telephone etiquette

Formation

High School Diploma or GED

Associate degree preferred

Outils

EHR

Practice management system

Office software

Description du poste

Summit Health is seeking a patient service representative to greet visitors, manage registration, and provide warm, professional service to patients and families across our New Jersey sites. You will handle phone calls, schedule appointments, verify insurance, process payments, and support pre-authorizations while coordinating with care teams to maintain smooth patient flow.

The role requires strong communication, excellent customer service, and reliability in a fast-paced medical office