Urology Patient Service Specialist (FT)

Northwestern Medicine group; Sycamore (IL); On-site; USD 26,000 - 37,000; Full time

Job summary

Northwestern Medicine seeks a Patient Service Representative to support patient check-in and check-out, ensuring accurate demographic and insurance details and smooth appointment flow. You will collect co-payments, post payments, and assist with end-of-day cash handling while maintaining a welcoming, compliant service environment.

Excellent customer service is essential as you greet patients, confirm identities, and guide them through the visit process in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED equivalent.
• 0–2 years’ experience in a customer service position.

Responsibilities

• Checks patients in and out of appointments.
• Collects co-payments and processes payments.
• Posts payments and handles end-of-day cash drawer closing.
• Confirms and updates patient identification and demographic/insurance information.
• Schedules appointments as necessary.

Skills

Customer service

Healthcare terminology

Education

High school diploma or GED

Job description

Northwestern Medicine seeks a Patient Service Representative to support patient check-in and check-out, ensuring accurate demographic and insurance details and smooth appointment flow. You will collect co-payments, post payments, and assist with end-of-day cash handling while maintaining a welcoming, compliant service environment.

Excellent customer service is essential as you greet patients, confirm identities, and guide them through the visit process in a fast-paced healthcare setting.