Patient Access & Services Specialist

SmartRecruiters, Inc.; Chicago (IL); On-site; USD 26,000 - 35,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative to support patient check-in/check-out, verify demographic and insurance information, and assist guests with a high level of service. The role emphasizes accurate payment collection, daily cash handling, and maintaining a welcoming lobby environment.

Responsibilities include greeting patients, confirming information, scheduling appointments, and providing clear communication about delays or status changes.

Qualifications

• High school diploma or GED required.
• Previous experience in a customer service position.
• Preferred: healthcare setting experience and knowledge of medical terminology.

Responsibilities

• Greets patients and guests at arrival, verifies identity, and provides information related to visit.
• Handles check-in/check-out processes and updates patient demographics/insurance.
• Collects co-pays and other payments; posts payments and performs end-of-day cash reconciliation.
• Keeps waiting area clean and comfortable; communicates delays or changes in appointment status.
• Schedules appointments as needed; performs other duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

Northwestern Medicine is seeking a Patient Service Representative to support patient check-in/check-out, verify demographic and insurance information, and assist guests with a high level of service. The role emphasizes accurate payment collection, daily cash handling, and maintaining a welcoming lobby environment.

Responsibilities include greeting patients, confirming information, scheduling appointments, and providing clear communication about delays or status changes.