Patient Access & Services Specialist

Northwestern Medicine Central DuPage Hospital; Warrenville (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k)

Medical/dental/vision

Life insurance

Paid time off

Incentive bonus

Job summary

Northwestern Medicine is hiring a Patient Service Representative. The role involves greeting patients, handling check-in/out, collecting payments, and ensuring accurate demographic and insurance data. A supportive team and comprehensive benefits are offered.

The position emphasizes patient-focused service, accurate billing, and coordination across care teams in a fast-paced clinic setting, with opportunities for growth and professional development.

Qualifications

• Zero to two years’ experience in a customer service position.
• Bilingual and healthcare terminology knowledge are preferred.

Responsibilities

• Greet patients and guests, confirm identity and provide visit information.
• Complete check-in/check-out functions and update demographics/insurance information.
• Collect co-payments and post payments; assist with end-of-day cash handling.

Skills

Customer service

Education

High school diploma or GED

Job description

Northwestern Medicine is hiring a Patient Service Representative. The role involves greeting patients, handling check-in/out, collecting payments, and ensuring accurate demographic and insurance data. A supportive team and comprehensive benefits are offered.

The position emphasizes patient-focused service, accurate billing, and coordination across care teams in a fast-paced clinic setting, with opportunities for growth and professional development.