Urology Patient Services Pro | Full-Time Day Shift

Northwestern Medicine group; Sycamore (IL); On-site; USD 26,000 - 37,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative - Urology for a full-time day schedule in Illinois. You will greet patients, verify identities, manage registrations, collect co-payments, post payments, and perform end-of-day cash handling with a focus on excellent customer service.

Prior healthcare exposure is a plus. The role supports reliable appointment flow, ensures accurate demographics/insurance data, and contributes to a positive patient experience within the

Qualifications

• High school diploma or GED equivalent.
• 0 to 2 years’ experience in a customer service position.

Responsibilities

• Greets and checks in/out patients and guests.
• Confirms patient identity and visits details; collects co-payments as applicable.
• Maintains accurate patient information and records and completes registrations.
• Posts payments and handles end-of-day cash reconciliation.
• Keeps waiting areas clean and informs patients of delays or changes in appointment status.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Northwestern Medicine is seeking a Patient Service Representative - Urology for a full-time day schedule in Illinois. You will greet patients, verify identities, manage registrations, collect co-payments, post payments, and perform end-of-day cash handling with a focus on excellent customer service.

Prior healthcare exposure is a plus. The role supports reliable appointment flow, ensures accurate demographics/insurance data, and contributes to a positive patient experience within the