Patient Service Specialist - Urology Front Desk

Northwestern Memorial Healthcare; Lake Forest (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Job summary

Northwestern Medicine in Lake Forest, IL is seeking a Patient Service Representative-Urology for a full-time day shift. You will greet patients, check in and out, verify demographics and insurance, collect co-pays, post payments, and help schedule appointments in a fast-paced outpatient setting.

The role emphasizes excellent customer service, accuracy in registration, and teamwork within the Urology service line.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience required.
• Preferred: healthcare setting experience and knowledge of medical terminology.

Responsibilities

• Greets patients and guests, confirms identity, and provides information related to visit.
• Performs check-in/out and updates patient demographics/insurance information.
• Collects co-payments and other payments; posts payments and performs end-of-day cash closing.
• Schedules appointments and assists with registration as needed.
• Maintains waiting area cleanliness and informs patients of delays or changes in appointment status.

Skills

Customer service

Education

High school diploma or GED

Job description

Northwestern Medicine in Lake Forest, IL is seeking a Patient Service Representative-Urology for a full-time day shift. You will greet patients, check in and out, verify demographics and insurance, collect co-pays, post payments, and help schedule appointments in a fast-paced outpatient setting.

The role emphasizes excellent customer service, accuracy in registration, and teamwork within the Urology service line.