Oncology Patient Services Specialist

Northwestern Medicine; Oakbrook Terrace (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative to support patient check-in/check-out, confirm appointments, and update demographics and insurance information. The role emphasizes exceptional service and accurate payment handling in a busy healthcare setting.

The position involves greeting patients, collecting co-pays, posting payments, and assisting with scheduling. Prior customer service experience and a high school diploma are required, with bilingual abilities considered a

Qualifications

• High school diploma or GED is required.
• 0–2 years of customer service experience.
• Healthcare experience preferred.

Responsibilities

• Greet patients and guests and confirm their identity and visit details.
• Complete check-in and check-out functions as directed.
• Update patient demographic and insurance information.
• Complete patient registration as needed.
• Obtain patient consents/authorizations.
• Collect co-payments and process payments.
• Post payments and perform end-of-day cash drawer close.
• Keep waiting area clean and comfortable.
• Inform patients of delays or changes in appointment status.
• Schedule appointments as necessary.
• May float to other ICCs/departments.

Skills

Customer service

Communication

Cash handling / Billing

Patient registration

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

Northwestern Medicine is seeking a Patient Service Representative to support patient check-in/check-out, confirm appointments, and update demographics and insurance information. The role emphasizes exceptional service and accurate payment handling in a busy healthcare setting.

The position involves greeting patients, collecting co-pays, posting payments, and assisting with scheduling. Prior customer service experience and a high school diploma are required, with bilingual abilities considered a