Urology Patient Concierge & Front Desk Specialist

Summit Medical Group; New Britain (CT); On-site; USD 24,000 - 29,000; Full time

Job summary

Starling Physicians is hiring for a patient-focused front desk/clerical role in New Britain, CT. You will greet patients, manage registration, handle phone communications, and assist with scheduling and payments to ensure smooth patient flow.

The ideal candidate has a high school diploma, excellent customer service skills, and familiarity with medical office procedures and EHR systems. Heartsaver cert within 30 days is required; some PSR experience is preferred.

Qualifications

• High School Diploma or GED required; Associate Degree preferred.
• Heartsaver certification within 30 days of hire.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use; Windows-based environment experience preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains efficient patient flow through registration and provides excellent customer service to patients/families.
• Answers telephone promptly, directs calls, takes accurate messages and delivers to the appropriate person.
• Communicates delays in physician schedules and assists with patient comfort.
• Posts self-pay charges, collects payments, reconciles daily payments and receipts.

Skills

Customer service

Phone etiquette

English proficiency

Multi-tasking

Professional communication

Education

High School Diploma or GED

Associate Degree preferred

Heartsaver within 30 days

PSR experience preferred

Medical terminology knowledge

Job description

Starling Physicians is hiring for a patient-focused front desk/clerical role in New Britain, CT. You will greet patients, manage registration, handle phone communications, and assist with scheduling and payments to ensure smooth patient flow.

The ideal candidate has a high school diploma, excellent customer service skills, and familiarity with medical office procedures and EHR systems. Heartsaver cert within 30 days is required; some PSR experience is preferred.