Patient Services Front Desk Specialist

Summit Health; New Britain (CT); On-site; USD 24,000 - 29,000; Full time

Job summary

Starling Physicians in New Britain, CT is hiring a patient services representative to greet visitors, register patients, and manage daily workflow. You will handle phone calls, verify insurance, post charges, collect payments, and coordinate appointments and tests.

Strong English communication, basic computer skills, and EHR experience are valued. This role supports a busy clinical team and requires excellent customer service and multitasking capabilities.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Heartsaver within 30 days of hire.
• PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service.
• Answers the telephone promptly, directs calls, takes messages, and demonstrates etiquette.
• Informs patients of delays and assists with comfort while delayed.
• Posts self-pay charges, collects payments, and provides receipts; reconciles daily payments.
• Opens and closes batches, reconciles collections, and deposits.
• Scans insurance cards, processes insurance verifications, and updates patient accounts.
• Schedules appointments accurately and confirms future visits.
• Schedules and enters orders for tests and procedures; follows workflows.
• Works with clinical staff for timely pre-authorizations.
• Completes referrals per guidelines and enters into systems.
• Communicates problems or issues to Office Supervisor promptly.

Education

High School / GED

Associate Degree preferred

Heartsaver within 30 days

PSR experience preferred

English communication (oral & written)

Customer service skills

Organize and multitask

Medical office terminology

Basic computer use

EHR / Practice Management System experience

Tools

EHR

Practice Management System

Windows-based computer

Job description

Starling Physicians in New Britain, CT is hiring a patient services representative to greet visitors, register patients, and manage daily workflow. You will handle phone calls, verify insurance, post charges, collect payments, and coordinate appointments and tests.

Strong English communication, basic computer skills, and EHR experience are valued. This role supports a busy clinical team and requires excellent customer service and multitasking capabilities.