Patient Experience & Scheduling Specialist

Summit Medical Group; Southington (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

Starling Physicians is seeking a friendly, patient-focused front desk coordinator to greet visitors, manage registrations, and support scheduling. You will ensure smooth patient flow, answer calls, and assist with basic billing tasks.

Strong communication and organizational skills are essential for success in this role. The position requires greeting patients, updating records, and coordinating with clinical staff to keep appointments on time and patients informed about delays.

Qualifications

• High School Diploma or GED required; associate degree optional.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks and maintain accuracy.

Responsibilities

• Greet visitors and patients professionally and direct them.
• Manage patient flow and registration efficiently.
• Answer phones, take messages, and route calls appropriately.
• Process self-pay and collect payments with receipts; reconcile daily totals.
• Verify insurance and update patient records in the system.
• Schedule and confirm appointments and enter orders for tests.

Skills

Customer service

Phone etiquette

Appointments scheduling

Education

High School Diploma or GED

Tools

EHR

Practice Management System

Scheduling software

Job description

Starling Physicians is seeking a friendly, patient-focused front desk coordinator to greet visitors, manage registrations, and support scheduling. You will ensure smooth patient flow, answer calls, and assist with basic billing tasks.

Strong communication and organizational skills are essential for success in this role. The position requires greeting patients, updating records, and coordinating with clinical staff to keep appointments on time and patients informed about delays.