Patient Experience & Care Coordinator

Summit Medical Group; Newington (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Starling Physicians in Newington, CT, is seeking a friendly Patient Services Representative to greet patients, verify demographics, schedule appointments, and manage front-desk operations. You will handle insurance verifications, cash handling, and patient communications, with emphasis on accuracy and patient-focused service.

A high school diploma or GED and basic computer skills are required; Heartsaver within 30 days is preferred.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Heartsaver within 30 days of hire. PSR experience preferred.
• Ability to communicate clearly in English, both spoken and written.
• Excellent customer service and the ability to manage multiple tasks.

Responsibilities

• Greet visitors and patients, direct them professionally and calmly.
• Register patients and manage accurate demographic and insurance data.
• Process payments, issue receipts, and reconcile daily cash.
• Verify insurance and update patient accounts in the system.
• Schedule appointments and confirm future visits per guidelines.
• Communicate effectively with supervisor on issues and delays.

Skills

Customer service

English communication

Organizational skills

Education

High School Diploma or GED

Associate Degree preferred

PSR experience preferred

Heartsaver within 30 days of hire

Tools

EHR

Practice Management System

Windows-based software

Job description

Starling Physicians in Newington, CT, is seeking a friendly Patient Services Representative to greet patients, verify demographics, schedule appointments, and manage front-desk operations. You will handle insurance verifications, cash handling, and patient communications, with emphasis on accuracy and patient-focused service.

A high school diploma or GED and basic computer skills are required; Heartsaver within 30 days is preferred.