Patient Experience Coordinator

Summit Health; New Britain (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Paid time off

Job summary

Starling Physicians in New Britain, CT is hiring a receptionist/front desk specialist to greet patients, register visits and manage front desk workflows. You will handle calls, verify insurance, schedule appointments, collect payments and support billing activities to ensure smooth daily operations.

The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced clinical setting; familiarity with EHR and practice management systems is preferred.

Qualifications

• High School Diploma or GED required.
• Heartsaver certification within 30 days of hire.
• Previous PSR/clerical experience preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills.
• Ability to manage multiple tasks efficiently.
• Knowledge of medical office terminology preferred.
• Basic computer skills; experience with office technology in a Windows environment preferred.
• Experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains efficient patient flow through registration and provides excellent customer service to patients/families.
• Answers telephone, directs calls, takes accurate messages, and demonstrates appropriate etiquette.
• Informs patients of delays in physician schedules and assists with comfort.
• Posts self-pay charges, collects payments, and provides receipts; reconciles daily payments.
• Opens and closes batches, reconciles collections, prepares deposits and documents corrections.
• Scans insurance cards, processes verifications in on-line systems, updates patient accounts.
• Schedules appointments accurately per department guidelines; confirms future appointments.
• Schedules and enters orders for diagnostic tests following workflows.
• Works with clinical staff to ensure timely pre-authorizations; completes referrals.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

EHR proficiency

Practice Management System

Windows OS

Education

High School Diploma or GED

Heartsaver within 30 days

Tools

EHR

Practice Management System

Windows-based computer

Job description

Starling Physicians in New Britain, CT is hiring a receptionist/front desk specialist to greet patients, register visits and manage front desk workflows. You will handle calls, verify insurance, schedule appointments, collect payments and support billing activities to ensure smooth daily operations.

The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced clinical setting; familiarity with EHR and practice management systems is preferred.