Patient Access & Care Concierge

Summit Medical Group; Farmington (CT); On-site; USD 32,000 - 46,000; Full time

Job summary

Starling Physicians in Farmington, CT is seeking a Front Desk Associate to greet patients, manage the registration process, handle telephone communications, and assist with billing and scheduling. The role supports timely patient flow and accurate record-keeping in a busy physician practice.

The position requires a High School Diploma or GED, with Heartsaver certification within 30 days and PSR experience preferred. Strong English communication and customer service skills are essential.

Qualifications

• Customer service skills are essential.
• Ability to communicate in English, both orally and in writing.
• Must organize and perform multiple tasks in a timely manner.
• Experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greets visitors, patients, and families and directs them appropriately.
• Maintains efficient patient flow during registration and provides excellent customer service.
• Answers phone calls promptly and routes them appropriately.
• Notifies patients of schedule delays and assists with comfort during delays.
• Posts self-pay charges, collects payments, and reconciles daily payments.
• Opens and closes batches, reconciles collections, and prepares deposits.
• Verifies insurance and updates patient accounts in the system.
• Schedules appointments and manages waitlists per guidelines.
• Coordinates orders for diagnostic tests and pre-authorizations.
• Communicates problems or issues to the Office Supervisor promptly.

Skills

Excellent customer service

English communication

Organize and multitask

Medical office terminology

Education

High School Graduate or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Job description

Starling Physicians in Farmington, CT is seeking a Front Desk Associate to greet patients, manage the registration process, handle telephone communications, and assist with billing and scheduling. The role supports timely patient flow and accurate record-keeping in a busy physician practice.

The position requires a High School Diploma or GED, with Heartsaver certification within 30 days and PSR experience preferred. Strong English communication and customer service skills are essential.