Patient Experience & Front Desk Specialist

Summit Health Management; Southington (CT); On-site; USD 34,000 - 42,000; Full time

Job summary

Starling Physicians in Southington, CT, seeks an organized patient services specialist for the front desk. The role focuses on welcoming patients, managing check-ins, scheduling, and ensuring accurate billing and insurance verifications with a patient-centered approach.

You will work closely with clinical staff to maintain smooth patient flow, answer calls, process payments, and support pre-authorizations as needed in a fast-paced multispecialty practice.

Qualifications

• Customer service-focused with patient-centered approach.
• Experience with front desk duties in medical offices.
• Ability to verify insurance and schedule appointments.
• Excellent communication and organizational skills.

Responsibilities

• Greet and check-in patients in a friendly, professional manner.
• Manage registration, scheduling, and appointment flow.
• Verify insurance, process payments, and provide receipts.
• Answer calls, direct inquiries, and document messages accurately.
• Update patient information and assist with referrals/pre-authorizations as needed.

Skills

Customer service

Registration

Billing

Insurance verification

HIPAA compliance

Scheduling

Phone etiquette

Education

High School Diploma

Associate degree preferred

Heartsaver within 30 days of hire

Tools

EHR

Practice Management System

Windows OS

Microsoft Office

Job description

Starling Physicians in Southington, CT, seeks an organized patient services specialist for the front desk. The role focuses on welcoming patients, managing check-ins, scheduling, and ensuring accurate billing and insurance verifications with a patient-centered approach.

You will work closely with clinical staff to maintain smooth patient flow, answer calls, process payments, and support pre-authorizations as needed in a fast-paced multispecialty practice.