Patient Service Specialist: Front Desk & Care Coordination

Summit Medical Group; Bloomfield (CT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k savings plan

Job summary

Starling Physicians is hiring for a patient access/clerical role at our Connecticut locations. The ideal candidate will greet patients, manage registration, schedule appointments, and handle billing with accuracy. Proficiency with EHR and practice management systems, plus strong English communication and customer service skills, are required.

Travel to satellite offices may be necessary. We value teamwork and reliability in a fast-paced healthcare environment, with a focus on efficient patient

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use; prior experience with Windows-based systems preferred.
• Experience with EHR, Practice Management System and relevant systems preferred.

Responsibilities

• Greets visitors, patients, and families professionally.
• Manages patient flow and registration process with customer service focus.
• Answers phones, directs calls, and takes accurate messages.
• Informs patients of delays and assists with comfort while waiting.
• Posts self-pay charges, collects payments, and provides receipts.
• Reconciles daily payments and billing slips.
• Opens/closes batches and reconciles collections.
• Processes insurance verifications and updates patient accounts.
• Schedules appointments and uses waitlist when applicable.
• Schedules and enters orders for diagnostic tests and procedures.
• Works with clinical staff for pre-authorizations.
• Completes referrals per guidelines and updates systems.
• Communicates issues to Office Supervisor/Manager promptly.

Skills

Customer service

Scheduling

Phone etiquette

Data entry

Communication skills

Clerical tasks

Education

High School Diploma or GED

Associate degree (preferred)

Tools

EHR systems

Practice Management Software

Job description

Starling Physicians is hiring for a patient access/clerical role at our Connecticut locations. The ideal candidate will greet patients, manage registration, schedule appointments, and handle billing with accuracy. Proficiency with EHR and practice management systems, plus strong English communication and customer service skills, are required.

Travel to satellite offices may be necessary. We value teamwork and reliability in a fast-paced healthcare environment, with a focus on efficient patient