Patient Experience Specialist - Front Desk & Scheduling

Summit Health; Avon (CT); Sur place; USD 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Life Insurance

Disability

FSA

401(k)

Résumé du poste

Starling Physicians in Avon, CT is looking for a patient-focused front desk/registration team member. You will greet patients, manage scheduling, handle billing and insurance verifications, and support the office with clerical tasks to ensure smooth daily operations.

You will be part of a compassionate network that values excellent customer service, accurate data entry, and timely communication with the clinical team.

Qualifications

• High School Diploma or GED required; Associate Degree preferred.
• Heartsaver certification within 30 days of hire.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must be able to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency with computers; experience with EHR/Practice Management Systems preferred.

Responsabilités

• Greets visitors, patients, and families in a friendly, professional manner and directs them appropriately.
• Maintains efficient patient flow through registration and provides excellent customer service.
• Answers the telephone promptly, directs calls, takes messages, and demonstrates appropriate etiquette.
• Informs patients of delays in physician schedules and assists with patient comfort.
• Posts self-pay charges, collects payments, and provides receipts; reconciles daily payments.
• Opens/closes batches, reconciles collections, prepares deposits, and documents corrections.
• Scans insurance cards, processes verifications, and updates patient accounts and demographics.
• Schedules appointments accurately per guidelines and confirms future visits.
• Enters orders for diagnostic tests and procedures following workflows.
• Assists with pre-authorizations and referrals per guidelines.
• Communicates problems or issues to Office Supervisor promptly.
• Performs clerical duties such as faxing, copying, scanning, filing, and mailings.
• Demonstrates flexibility to cover other locations and schedules.

Connaissances

Customer service

Multitasking

English communication

Formation

High School Diploma or GED

Heartsaver (within 30 days)

PSR experience

Outils

EHR systems

Practice Management System

Windows-based computers

Description du poste

Starling Physicians in Avon, CT is looking for a patient-focused front desk/registration team member. You will greet patients, manage scheduling, handle billing and insurance verifications, and support the office with clerical tasks to ensure smooth daily operations.

You will be part of a compassionate network that values excellent customer service, accurate data entry, and timely communication with the clinical team.