Patient Services & Registration Specialist

Summit Health; New Britain (CT); On-site; USD 24,000 - 29,000; Full time

Job summary

Starling Physicians in New Britain, CT, is seeking a friendly front desk associate to greet visitors, manage registration, scheduling and payments. You will support patient flow, verify insurance, and handle phone calls with professionalism.

You will perform clerical duties, maintain accurate records, and assist with referrals and pre-authorizations. Strong customer service, computer skills, and English communication are essential for this role in a busy outpatient setting.

Qualifications

• High School Graduate or GED required.
• Heartsaver within 30 days of hire.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greet visitors, patients, and families in a friendly professional manner and direct them appropriately.
• Maintain efficient patient flow through the registration process and provide excellent customer service.
• Answer telephone promptly, direct calls, take messages and demonstrate etiquette.
• Inform patients of delays and assist with comfort while schedules are delayed.
• Post self-pay charges, collect payments and provide receipts; reconcile daily payments.
• Scan insurance cards, verify insurance online, update patient accounts and demographics.

Skills

Customer service

Multitasking

English communication

Computer proficiency

Medical office terminology

EHR experience

Education

High School Diploma or GED

Associate degree preferred

Tools

EHR system

Practice Management System

Job description

Starling Physicians in New Britain, CT, is seeking a friendly front desk associate to greet visitors, manage registration, scheduling and payments. You will support patient flow, verify insurance, and handle phone calls with professionalism.

You will perform clerical duties, maintain accurate records, and assist with referrals and pre-authorizations. Strong customer service, computer skills, and English communication are essential for this role in a busy outpatient setting.