Urgent Care Reception & Patient Concierge

Urgent care of wilbraham; Longmeadow, Northern (MA, KY); Hybrid; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life & disability insurance

401K with profit sharing

Paid time off

Sick time

Flexible spending accounts

Dependent care accounts

Job summary

Pioneer Health is seeking a clerical-reception role at its urgent care center. The position involves patient reception, registration, insurance verification, and directing inquiries. The candidate must be detail-oriented with strong interpersonal and customer service skills and will work under the Clinic Manager.

The schedule includes 10-hour weekday shifts and 8-hour weekend shifts, with occasional travel coverage. Benefits include medical and dental coverage, 401K, paid time off, and more.

Qualifications

• 1-3 years of relevant experience preferred.
• Evening hours and weekend rotations are required.

Responsibilities

• Greet patients and visitors with courtesy.
• Assist with registration and insurance verification.
• Answer and direct phone inquiries; document notes in the system.
• Enter patient information accurately in the practice management system.
• Collect payments and apply to patient accounts.
• Maintain patient privacy and confidentiality per laws.

Skills

Customer service

multitask

Attention to detail

Interpersonal skills

Time management

Communication

Tools

EMR software

Practice management software

Job description

Pioneer Health is seeking a clerical-reception role at its urgent care center. The position involves patient reception, registration, insurance verification, and directing inquiries. The candidate must be detail-oriented with strong interpersonal and customer service skills and will work under the Clinic Manager.

The schedule includes 10-hour weekday shifts and 8-hour weekend shifts, with occasional travel coverage. Benefits include medical and dental coverage, 401K, paid time off, and more.