Patient Service Representative

Urgent care of wilbraham; Longmeadow, Northern (MA, KY); Hybrid; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life & disability insurance

401K with profit sharing

Paid time off

Sick time

Flexible spending accounts

Dependent care accounts

Job summary

Pioneer Health is seeking a clerical-reception role at its urgent care center. The position involves patient reception, registration, insurance verification, and directing inquiries. The candidate must be detail-oriented with strong interpersonal and customer service skills and will work under the Clinic Manager.

The schedule includes 10-hour weekday shifts and 8-hour weekend shifts, with occasional travel coverage. Benefits include medical and dental coverage, 401K, paid time off, and more.

Qualifications

• 1-3 years of relevant experience preferred.
• Evening hours and weekend rotations are required.

Responsibilities

• Greet patients and visitors with courtesy.
• Assist with registration and insurance verification.
• Answer and direct phone inquiries; document notes in the system.
• Enter patient information accurately in the practice management system.
• Collect payments and apply to patient accounts.
• Maintain patient privacy and confidentiality per laws.

Skills

Customer service

multitask

Attention to detail

Interpersonal skills

Time management

Communication

Tools

EMR software

Practice management software

Job description

Description

About the Job:

Provides clerical support with the urgent care center patient reception area's daily activities, including telephone coverage, visit registration, and assisting/directing patients with inquiries. Must be detail-oriented with good interpersonal and customer service skills. Works under the direct supervision of the Clinic Manager.

The schedule includes 10-hour weekday shifts and 8-hour weekend shifts. There may be a sporadic need to provide coverage at locations for schedule needs or vacation coverage, which is eligible for travel/mileage reimbursement.

Essential Duties and Responsibilities

• Provides exemplary customer service; greets and treats all patients, visitors, and coworkers with courtesy and discretion.
• Communicates in a courteous, professional, cooperative, and mature manner.
• Answers telephone promptly and politely; either responds to the inquiry, directs caller to appropriate personnel, or initiates a response by medical personnel while entering appropriate notation into practice management software.
• Register patients in the practice management system; accurately enter/update current patient information from established and new patients; identify proper payer sources; verify insurance eligibility; and determine any patient's financial responsibilities during their visit.
• Review the practice management system for needed updated demographics and consent forms.
• Assists patients with the completion of paperwork when necessary.
• Enter confidential personal health information and financial information into a computerized system with a high accuracy rate.
• Collects payments from patients and applies to patient accounts in the computer system.
• Scans identification cards and related documents are entered into the practice management system and labeled appropriately per protocol.
• Complies with federal and local laws in ensuring patient privacy and confidentiality.
• Recognizes and responds appropriately to any emergency situations.
• Other duties may be assigned by management or a provider or clinical staff member as needed.

To be successful with us, you must possess:

• High standard of work ethic.
• Impeccable patient care.
• Positive attitude.
• Dependability.
• Ability to stay focused under pressure.
• Ability to multi-task.
• Ability to work in a small group and independently.
• Strong organizational and time-management skills.
• Technological proficiency in utilizing both an EMR and Practice Management application.

ABOUT US:

• Pioneer Health is owned and operated by local healthcare professionals with ties to the community that provides managed services for Urgent Care Specialists, PC, which is a full-service private Urgent Care group practice with an on-site lab and digital x-ray. The aim is to provide patients with prompt, professional, and personalized care close to home.
• Our mission is to offer the community easy access to high-quality, evidence-based medical care provided by medical practitioners with specialized training in emergency medicine and substantial prior ER experience.
• The Urgent Care Centers are open 357 days per year, 7 days per week, to serve our community better, and offer extended evening hours. While walk-ins are accepted, visit reservations are encouraged to wait comfortably elsewhere until the estimated visit time. The practice accepts most insurance plans with no referrals necessary.

BENEFITS:

• We offer a competitive wage and benefits that include Medical, Dental, paid Group Life & Disability Insurance, 401K contributions with profit sharing, paid earned time off, paid sick time, and flexible spending & dependent care accounts.

Disclaimer: The duties and responsibilities, qualifications, physical conditions, and other statements contained herein represent the current general nature of the job described and are subject to change at any time, with or without notice. The job description does not limit the assignments that may be given to an employee on the job, and employees are expected to perform any duties assigned by their supervisor willingly and without reservation.

Requirements

A successful candidate for this posting must possess the skills mentioned above and the required proficient background for this position.

• The ideal team member will have prior relevant experience in a similar or same environment, 1-3 years preferred.
• As we provide services seven days a week, this job does require evening hours and weekend rotations.