Patient Service Representative

Pioneer Health MSO LLC; Longmeadow (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

401K + Profit Sharing

Paid Time Off

Paid Sick Time

Flexible Spending Accounts

Job summary

Pioneer Health MSO LLC in Longmeadow, MA is seeking a Patient Service Representative to support the urgent care center reception area, handle telephone coverage, register patients, verify insurance, and direct inquiries. The role requires attention to detail, strong customer service, and the ability to work under supervision of the Clinic Manager.

The schedule features 10-hour weekday shifts and 8-hour weekend shifts, with occasional travel to other locations; travel reimbursement is provided.

Qualifications

• 1–3 years of relevant experience preferred.
• Evening hours and weekend rotations required.
• Strong interpersonal and customer service skills.

Responsibilities

• Greet and assist patients, visitors, and coworkers with courtesy.
• Answer calls, direct inquiries, or coordinate responses with medical staff.
• Register patients and verify insurance eligibility.
• Identify payer sources and determine financial responsibilities.
• Enter and update patient data accurately in the system.
• Collect payments and apply to patient accounts.
• Maintain confidentiality and comply with privacy laws.
• Support emergency responses as needed.

Skills

Customer service

Interpersonal skills

Detail-oriented

Multi-tasking

Dependability

Time management

Teamwork

Independent work

Communication skills

Tools

EMR

Practice Management

Job description

Patient Service Representative

Pioneer Health MSO LLC Longmeadow, Massachusetts, United States

About this position

Description:

About the Job:

Provides clerical support with the urgent care center patient reception area's daily activities, including telephone coverage, visit registration, and assisting/directing patients with inquiries. Must be detail-oriented with good interpersonal and customer service skills. Works under the direct supervision of the Clinic Manager.

The schedule includes 10-hour weekday shifts and 8-hour weekend shifts. There may be a sporadic need to provide coverage at locations for schedule needs or vacation coverage, which is eligible for travel/mileage reimbursement.

Essential Duties and Responsibilities

• Provides exemplary customer service; greets and treats all patients, visitors, and coworkers with courtesy and discretion.
• Communicates in a courteous, professional, cooperative, and mature manner.
• Answers telephone promptly and politely; either responds to the inquiry, directs caller to appropriate personnel, or initiates a response by medical personnel while entering appropriate notation into practice management software.
• Register patients in the practice management system; accurately enter/update current patient information from established and new patients; identify proper payer sources; verify insurance eligibility; and determine any patient's financial responsibilities during their visit.
• Review the practice management system for needed updated demographics and consent forms.
• Assists patients with the completion of paperwork when necessary.
• Enter confidential personal health information and financial information into a computerized system with a high accuracy rate.
• Collects payments from patients and applies to patient accounts in the computer system.
• Scans identification cards and related documents are entered into the practice management system and labeled appropriately per protocol.
• Complies with federal and local laws in ensuring patient privacy and confidentiality.
• Recognizes and responds appropriately to any emergency situations.
• Other duties may be assigned by management or a provider or clinical staff member as needed.

To be successful with us, you must possess:

• High standard of work ethic.
• Impeccable patient care.
• Positive attitude.
• Dependability.
• Ability to stay focused under pressure.Ability to multi-task.
• Ability to work in a small group and independently.
• Strong organizational and time-management skills.
• Technological proficiency in utilizing both an EMR and Practice Management application.

ABOUT US

• Pioneer Health is owned and operated by local healthcare professionals with ties to the community that provides managed services for Urgent Care Specialists, PC, which is a full-service private Urgent Care group practice with an on-site lab and digital x-ray. The aim is to provide patients with prompt, professional, and personalized care close to home.
• Our mission is to offer the community easy access to high-quality, evidence-based medical care provided by medical practitioners with specialized training in emergency medicine and substantial prior ER experience.
• The Urgent Care Centers are open 357 days per year, 7 days per week, to serve our community better, and offer extended evening hours. While walk-ins are accepted, visit reservations are encouraged to wait comfortably elsewhere until the estimated visit time. The practice accepts most insurance plans with no referrals necessary.

BENEFITS

We offer a competitive wage and benefits that include Medical, Dental, paid Group Life & Disability Insurance, 401K contributions with profit sharing, paid earned time off, paid sick time, and flexible spending & dependent care accounts.

Disclaimer: The duties and responsibilities, qualifications, physical conditions, and other statements contained herein represent the current general nature of the job described and are subject to change at any time, with or without notice. The job description does not limit the assignments that may be given to an employee on the job, and employees are expected to perform any duties assigned by their supervisor willingly and without reservation.

Requirements

A successful candidate for this posting must possess the skills mentioned above and the required proficient background for this position.

• The ideal team member will have prior relevant experience in a similar or same environment, 1-3 years preferred.
• As we provide services seven days a week, this job does require evening hours and weekend rotations.

Salary Information

$20 - $25Hourly Wage