Urgent Care Patient Services Coordinator – Evenings

Overlake Medical Center & Clinics; Issaquah (WA); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Free public transportation pass

Competitive compensation package

Generous PTO

Medical, dental, vision

2 part retirement plan including match

Long term disability

Flex spending

Extended illness banked hours

Free parking

Employee Assistance program

Professional development

Job summary

Overlake Medical Center & Clinics in Issaquah seeks a Patient Services Representative for our Urgent Care. You will deliver friendly front desk support, check-in coordination, and essential clerical tasks using the Epic EMR system.

The role is full-time with evening hours, includes benefits and PTO, and emphasizes exceptional customer service in a fast-paced clinical setting. Previous medical office experience is preferred.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Provide exceptional customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect and distribute records via Epic EMR and perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Customer service

Communication skills

Multi-tasking

Organizational skills

Keyboard skills

Telephone etiquette

Education

High school diploma or GED

Tools

Epic EMR

Job description

Overlake Medical Center & Clinics in Issaquah seeks a Patient Services Representative for our Urgent Care. You will deliver friendly front desk support, check-in coordination, and essential clerical tasks using the Epic EMR system.

The role is full-time with evening hours, includes benefits and PTO, and emphasizes exceptional customer service in a fast-paced clinical setting. Previous medical office experience is preferred.