Patient Services Specialist — Front Desk & Scheduling

Overlake Medical Center & Clinics; Redmond (WA); Sur place; USD 34 000 - 51 000; Plein temps

Résumé du poste

Overlake Medical Center and Clinics in Redmond is seeking a Patient Services Representative to join our Redmond Urgent Care. You will provide front office and patient check-in services, and coordinate communications among staff, patients, and providers in the care team.

This full-time role fits a candidate with a high school diploma, 1 year of medical administrative experience, excellent customer service, and strong multitasking and keyboard skills.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsabilités

• Provide customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.

Connaissances

Customer service

Phone etiquette

Communication skills

Multi-tasking

Organized

Attention to detail

Keyboard skills

Formation

High school diploma or GED

Outils

Epic

Description du poste

Overlake Medical Center and Clinics in Redmond is seeking a Patient Services Representative to join our Redmond Urgent Care. You will provide front office and patient check-in services, and coordinate communications among staff, patients, and providers in the care team.

This full-time role fits a candidate with a high school diploma, 1 year of medical administrative experience, excellent customer service, and strong multitasking and keyboard skills.