Patient Services Specialist - Urgent Care Front Desk

Overlake; Redmond (WA); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Local, visible leaders who care about你

A values-based work environment.

Medical insurance premiums as low as $

Many Overlake services covered at 100%

Tuition reimbursement up to $10,000

Generous retirement plan matching 5–7%

Pre-tax and Roth after tax retirement

Employee Assistance Program

Caregiver support (childcare to elder)

Free parking and Orca transit passes

Job summary

Overlake Medical Center and Clinics has a per diem opportunity for a Patient Services Representative to join our Redmond Urgent Care in Redmond. In this role, you will provide customer and front office services to patients and coordinate communications among staff, patients, and providers about the check-in process.

You will also collect records and ensure distribution to appropriate staff via the Epic electronic medical record system, and perform clerical, scheduling, and records activities in

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Provide customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic).
• Perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Customer service

Telephone etiquette

Communication skills

Multi-tasking

Organizational skills

Keyboard skills

Education

High school diploma or GED

Job description

Overlake Medical Center and Clinics has a per diem opportunity for a Patient Services Representative to join our Redmond Urgent Care in Redmond. In this role, you will provide customer and front office services to patients and coordinate communications among staff, patients, and providers about the check-in process.

You will also collect records and ensure distribution to appropriate staff via the Epic electronic medical record system, and perform clerical, scheduling, and records activities in