Urgent Care Front Desk Specialist - Patient Services

Overlake Medical Center & Clinics; Redmond (WA); On-site; USD 34,000 - 51,000; Part time

Benefits offered by this job

Tuition reimbursement up to $10,000

Generous retirement plan matching

Free parking

Caregiver support program

Employee Assistance Program

Job summary

Overlake Medical Center and Clinics is seeking a Per Diem Patient Services Representative for the Redmond Urgent Care location. You will provide customer and front office services to patients, coordinate communications among staff, patients, and providers about the check-in process, and support scheduling and records using the Epic EMR system.

The role emphasizes exceptional customer service, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Provide customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic).
• Perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Customer service

Telephone etiquette

Communication skills

Multi-tasking

Keyboard skills

Education

High school diploma or GED

Tools

Epic EMR

Job description

Overlake Medical Center and Clinics is seeking a Per Diem Patient Services Representative for the Redmond Urgent Care location. You will provide customer and front office services to patients, coordinate communications among staff, patients, and providers about the check-in process, and support scheduling and records using the Epic EMR system.

The role emphasizes exceptional customer service, strong communication, and the ability to multitask in a fast-paced environment.