Urgent Care Front Desk Specialist – Patient Services

Overlake Hospital Medical Center; Redmond (WA); On-site; USD 70,298,000 - 105,275,000; Full time

Benefits offered by this job

ORCA transit pass

Competitive compensation

Generous PTO

Retirement plan with employer match

Long term disability

Flex spending

Illness banked hours

Free parking

Employee Assistance program

Professional development

Cell phone discounts

Discounted Mariners tickets

Discounted Sounders tickets

Computer discounts

Discounted lift tickets

Discounted movie tickets

Discounted gym memberships

Seattle Art Museum passes

Job summary

Overlake Hospital Medical Center in Redmond is seeking a Patient Services Representative for the Redmond Urgent Care. This full-time role handles patient check-in, front office coordination, and records handling using Epic EMR. Monday through Sunday schedule supports urgent care operations.

The position emphasizes exceptional customer service, strong communication, and the ability to multitask in a fast-paced environment, with a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Provide exceptional customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic).
• Perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Customer service

Telephone etiquette

Communication

Multitasking

Organization

Detail orientation

Keyboard skills

Education

High school diploma or GED

Tools

Epic EMR

Job description

Overlake Hospital Medical Center in Redmond is seeking a Patient Services Representative for the Redmond Urgent Care. This full-time role handles patient check-in, front office coordination, and records handling using Epic EMR. Monday through Sunday schedule supports urgent care operations.

The position emphasizes exceptional customer service, strong communication, and the ability to multitask in a fast-paced environment, with a comprehensive benefits package.