Urgent Care Front Desk & Patient Services Specialist

Overlake Hospital Medical Center; Redmond (WA); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Tuition reimbursement up to $10,000/yr

Generous retirement plan matching 5–7%

Medical insurance premiums as low as $

Pre-tax and Roth retirement savings

Caregiver support program

Free parking and Orca transit passes

Job summary

Overlake Medical Center and Clinics in Redmond is seeking a per diem Patient Services Representative for the Redmond Urgent Care. You will greet patients, handle check-in, coordinate communications among staff, patients and providers, and manage records via Epic.

The role emphasizes customer service, multitasking, and accuracy in clerical and scheduling tasks, with per diem scheduling and competitive hourly pay.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Provide customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic).
• Perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Customer service

Telephone etiquette

Communication skills

Multi-tasking

Detail oriented

Keyboard skills

Education

High school diploma or GED

Tools

Epic EMR

Job description

Overlake Medical Center and Clinics in Redmond is seeking a per diem Patient Services Representative for the Redmond Urgent Care. You will greet patients, handle check-in, coordinate communications among staff, patients and providers, and manage records via Epic.

The role emphasizes customer service, multitasking, and accuracy in clerical and scheduling tasks, with per diem scheduling and competitive hourly pay.