Urgent Care Patient Access Specialist

Overlake; Issaquah (WA); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Free ORCA pass

Medical benefits

Generous PTO

Retirement matching

Free parking

Employee assistance program

Professional development

Job summary

Overlake Medical Center and Clinics is seeking a Patient Services Representative for the Issaquah Urgent Care. The role focuses on welcoming patients, managing front desk activities, and coordinating check-in communications among staff, patients, and providers using the Epic EMR system.

This full-time evening position involves scheduling, clerical duties, and records management to support both patients and healthcare staff.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Provide exceptional customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the Epic EMR system.
• Perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Customer service

Telephone etiquette

Communication

Multitasking

Organizational skills

Keyboard skills

Education

High school diploma or GED

Administrative experience in medical facility (preferred)

Job description

Overlake Medical Center and Clinics is seeking a Patient Services Representative for the Issaquah Urgent Care. The role focuses on welcoming patients, managing front desk activities, and coordinating check-in communications among staff, patients, and providers using the Epic EMR system.

This full-time evening position involves scheduling, clerical duties, and records management to support both patients and healthcare staff.